Cancelled / Missed / Urgent Appointments

If you need to cancel your appointment it is important you let us know as early as possible to allow us to offer the appointment to another patient.

If you booked your appointment online you can simply login to NHS app or Patient Access and cancel from the appointment page.

If your appointment was booked over the phone or by a GP you should receive an SMS message prior to your appointment with a link to cancel.

If you cannot cancel in either of these ways please call us on 01895 632 677 and use the automated check and cancel option which will be offered to you upon calling. This service will ask you to enter your date of birth and as long as you are calling from the number we have on record for you, it will allow to check when your appointment is and cancel should you need to.

When a patient fails to turn up for a booked appointment and does not notify us this causes a number of appointments each year to be wasted – this adds up to more than 1.2 million GP hours wasted each year in General Practice.

Time is put into managing the appointment system to ensure appointments are utilised efficiently. Appointments classified as ‘Did Not Attend’ (DNA) i.e. the patient did not turn up for the appointment and did no contact the surgery to cancel/change appointment can cause a variety of issues such as a waste of resources, an increase in waiting time for appointments, a potential risk to the health of the patient.

Staff will follow what is outlined in our DNA policy.

We offer telephone triage appointments from 8.30am each morning for advice and urgent medical advice. A GP will call you back and can arrange a same day appointment if necessary.

There are also a number of triage appointments that are released each morning online – you will need the NHS App or Patient Access app to book.

Routine Appointments

Pharmacy First

Need healthcare advice and treatment without an appointment? Go to your Pharmacy First

Pharmacy First allows patients to access FREE confidential advice and treatment for a number of conditions:

– Sinusitis
– Sore throat
– Earache (1 – 17 years)
– Infected insect bites (1 year and over)
– Impetigo (1 year and over)
– Uncomplicated UTI’s in women
– Shingles (18 years and over)


You can complete an online form called PATCHS, this will be sent to the GP and you will receive a response within two working days

The new online consultation service offers a secure, simple and flexible way for patients and carers to contact their GP practice.

Health Advice, Video Consultations, Fit Notes, Medication & more

Routine Face to Face & Telephone

Routine Face to Face Appointments

  • You can book an appointment online via the NHS app or Patient Access, please click here to find out how to sign up Online Services – Wood Lane Medical Centre ( Please note online bookable appointments will be released each day at 4pm.
  • Alternatively, to book an appointment, please contact us via telephone on 01895 632 677

Non-urgent advice: Reminder

Due to time limitations our GPs may only be able to deal with one issue per appointment.

Routine Telephone Appointments

  • In addition to face to face appointments, we also provide telephone consultations if you are unable/prefer not to come into the surgery, which many patients find very convenient.
  • If you require a telephone consultation, please call the surgery at 01895 632677
  • The receptionists will take your details and confirm the correct telephone number so that the Doctor can ring you back to discuss the nature of your problem. If the Doctor needs to see you in the surgery, they will give you an appointment to come in.

Hearing Difficulties | Chaperoning

Hearing Difficulties

For patients with hearing difficulties, you can contact the surgery using Relay UK, a free online App – please click the following link for more information:


A chaperone is an impartial observer during a consultation with a patient. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

If you would like to view our policy, please click the following link: Wood Lane Medical Centre | Our Documents

Home Visit / Out of of Hours / Extended Hours

Patients are requested, where possible, to telephone before 10am if a home visit is required that day.

The duty doctor will then call you to obtain more details and will decide:

  • if the home visit is necessary
  • or if a telephone consultation is medically appropriate

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single home visit.

In addition, we feel that in many situations you are best seen in the surgery as the doctor has better facilities for examinations and access to all medical records.

Please note: ultimately it is the doctors decision whether or not a visit is appropriate.

If you require urgent medical advice outside of surgery opening hours, please follow the guidance below:

  • If you think that your problem is a medical emergency, please phone 999
  • If you think that your medical problem is urgent but not an emergency but you cannot wait until the surgery re-opens, please phone 111. NHS 111 can help you if you have an urgent medical problem and you’re not sure what to do. As well as calling you, can also get help by visiting (for people ages 5 and over).
  • If you are Deaf/Hearing Difficulties and would like to use the NHS 111 phone service, please visit Other ways to contact 111 – NHS 111 to find out more information.

The Extended Hours Hub (EHH Service) is a service where we can provide you with an even wider range of extended hour appointments than before (evening and weekends). You can see a Doctor or Nurse by appointment similar to that at the surgery and will be able to see you with your full computer records.

Eastcote Health Centre
Abbotsbury Gardens, Eastcote, HA5 1TG
Weekdays: 6.30pm-8.30pm
Saturday: 9am-5pm

Uxbridge Health Centre
George Street, Uxbridge, UB8 1UB
Weekdays: 6.30pm-8.30pm
Saturday: 9am-5pm
Sunday: 9am-1pm

Mead House
Mead House Lane, Hayes, UB4 8EW
Weekdays: 6.30pm-8.30pm
Saturday: 9am-5pm

Pembroke House
90 Pembroke Road, Ruislip, Middlesex, HA4 8NX

Extended Hours FAQs

How do I book?

Call your surgery or ask your receptionist. It is BY APPOINTMENT ONLY weekdays 6.30pm-8.30pm and weekends 8am-8.00pm as per hub opening times. You cannot book online.

How do I cancel?

Please call your surgery during its normal opening hours and cancel your appointment or telephone the hub phone number selecting the option required for the hub you are booked in to.

What happens if I am late?

Unfortunately, if you are more than 5 mins late you may not be seen. This is due to the time pressures of the late clinics. Please allow plenty of time for parking, finding the location etc.

What happens if I walk in without an appointment?

You will be referred back to the practice or normal out of hours services (111, UCC, A&E) as appropriate.

Can they do private letters or medicals?


Can I get telephone advice?


Can I request a home visit?


Who can see my medical records?

Only the staff at the hub you are booked into.

Why must they have full access to my medical records?

It is the safest way for the clinician to treat you. They will only refer to parts of your record that are appropriate to your care. As clinical professionals they will continue to maintain and respect confidentiality.

How will my own surgery know I have attended?

They will be sent a notification and your medical record will be updated directly.

Who is Hillingdon Confederation?

Hillingdon Confederation is an organisation run by 43 GP practices across Hillingdon. It was setup to help improve health of the local community. It allows us to provide services that practices on their own cannot — such as full range of extended hours.

Referral Information


When you have been referred to a department via the GP, you may receive a referral letter containing details e.g. hospital and department you have been referred to. You can view information regarding to current referrals and/or hospital appointments via the NHS app:

You can also use the details provided on your referral letter to contact the booking office directly.

If you have not received a referral letter, you may have been referred to community and therefore you can contact us for an update via an admin PATCH or email.

Hillingdon Hospital Booking office: 01895 279 200