The NHS is a large and complex organisation providing a wide range of services. Sometimes patients feel bewildered or concerned when using the NHS. This can be at times during illness, anxiousness and vulnerability.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you.
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also help the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
- Provide you with information about the NHS and help you with any other health-related enquiry.
- Help resolve concerns or problems when you are using the NHS.
- Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint.
- Provide you with information and help to introduce you to agencies and support groups outside the NHS.
- Inform you about how you can get more involved in your own healthcare and the NHS locally.
- Improve the NHS by listening to your concerns, suggestion and experiences and ensuring that people who design and manage services are aware of the issue you raise.
- Provide and early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.
For further information on PALS services in your area, please click the button below: