Frequently Asked Questions

There are various options to book an appointment. The best and quickest way to book an appointment is online through the NHS App. Please click here to view our appointments page to find the best solution for you.

If you booked your appointment online you can simply login to NHS app or Patient Access and cancel from the appointment page. If your appointment was booked over the phone or by a GP you should receive an SMS message prior to your appointment with a link to cancel. If you cannot cancel in either of these ways please call us on 01895 632 677 as soon as possible and inform our receptionist that you would like to cancel or rearrange.

You can register online. Please click here to access our registration page. Please ensure you check the map to check your postcode. If you are not in our catchment area you can use the ‘Find a GP’ service which will help you find a GP close to where you live. (Find a GP – NHS (www.nhs.uk))

You can view your medical record online through the NHS app. This can be accessed on your mobile phone or computer. Once you have signed up you will have access to your record, be able to book and cancel appointments, request medication and much more. Click here to find out how to sign up.

You can see your vaccination history on the NHS app. Please click here to find out how to sign up. You will find your vaccination history under View your GP Health Record > Immunisations

If you are eligible for a flu vaccination you should receive an invitation. Please click here to find out more about flu vaccinations and how you can book.

To find out if you are eligible for a covid booster or to book an appointment please visit the NHS website here. We do not offer covid vaccinations at the practice.

If you have moved address please check you are still in our catchment area by clicking on this link. If you are still within the area please send us an admin Patch with your new details.  Once we have been informed and if your new address is still within our practice boundary, your details will be updated on our system.

The easiest way to do this is via the NHS app. Please click here to find out more.

If you’re off work sick for 7 days or less, your employer should not ask for medical evidence that you’ve been ill. Instead, they can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. We call this self-certification.

If you have been off work unwell for more than 7 days you can request a sick certificate from the GP. Please use our online consultation form – Patchs – to request this. PATCHS

The quickest and easiest way to check your results is on the NHS app. Click here to find out how to sign up. If your test results are normal and you are still experiencing symptoms please either fill in an online consultation form, Patch, or book an appointment to see the GP. Both of these can also be done on the NHS app

Your NHS number will appear on any clinical letters or prescription papers you may have. If you do not have these you can use the NHS number finder by clicking on this link Find your NHS number – NHS (www.nhs.uk)

You can check your referrals on the NHS app. Please click here to find out how to sign up. Please do not call the surgery to chase up appointments, you will need to call the number on the referral document you originally received and speak to the bookings team.

If you have a usual pharmacy that your medication goes to this can be changed in the NHS app. Click here to find out how to sign up.

If you have a medical/insurance form that you need a Doctor to complete, please hand this in at reception or send to our email [email protected] Please note there may be charges for this, please click here to find out more

If English is not your first language and you require a translation service please speak to a member of the reception team who can arrange this prior to your consultation.

If you think that your problem is a medical emergency, please phone 999. If you think that your medical problem is urgent but not an emergency and you cannot wait until the surgery re-opens, please phone 111.  To get help from NHS 111, you can go to 111.nhs.uk (for people ages 5 and over) or call 111. NHS 111 is available 24 hours a day, 7 days a week. The NHS 111 number is free to call from landlines and mobiles

You can find your nearest pharmacy by clicking here

Pharmacists are experts in medicines who can help you with minor health concerns. Please visit this NHS site which will explain more.

This is a service where we can provide you with an even wider range of extended hour appointments than before (evening and weekends). You can see a Doctor or Nurse by appointment similar to that at the surgery. The good news is the Doctor or Nurse can now see you with your full computer records.