We make every effort to give the best service possible to everyone who attends our surgery.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you wish to make a formal complaint, please do so as soon as possible – ideally within a matter of a few days. This will enable us to establish what happened more easily.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

The practice manager, Nicola Falcon, can be contacted on 01895 632677 or via email to