Complaints Procedure

We make every effort to give the best service possible to everyone who attends our surgery. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. Complainants have the right not to be discriminated against as the result of making a complaint and to have the outcome fully explained to them. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you wish to make a formal complaint, please do so as soon as possible – ideally within a matter of a few days. This will enable us to establish what happened more easily. To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

Who can a formal complaint be made to?

The practice manager, Nicola Falcon, can be contacted on 01895 632677 or via email to [email protected]

In the event of anyone not wishing to complain to the practice they should be directed to make their complaint to NHSE at:

By telephone: 03003 11 22 33

By email: [email protected]

By post: NHS England, PO Box 16738, Redditch, B97 9PT