Patient Survey Patient Survey Were you aware of recent improvements that the surgery has made to our telephone messaging, appointment booking and website design and information? Yes No Have you recently contacted the surgery via telephone? Yes No Were we able to answer your call promptly or offer you a call-back? Yes Optional No Optional When listening to the messaging played to you on the telephone were we able to provide sufficient information in these messages to assist you with your needs? Yes Optional No Optional Is there any additional information that could’ve been provided in the messaging which may have helped you? OptionalHow do you usually book your appointments? In Person Telephone Online Are you setup for online access via NHS App or Patient Access (repeat prescriptions, summary care record, appointments etc)? Yes No Did you know that we are now offering “on the day” and “routine” appointments that are bookable online? Yes No Have you used our online consultation service – Patchs? Yes No If so, did you find this service helpful for non-urgent enquiries? Yes Optional No Optional Do you feel confident in using our online services? Yes No Would you like further support in using our online services? Yes Optional No Optional Apart from today have you recently visited our website? Yes No If you have used our website did you find it easy to navigate to the information required? Yes No I haven’t used your website Are you aware of our Social Media pages where we have started sharing useful information and updates – Facebook and Instagram? Yes No Do you have any suggestions for further improvements? OptionalWould you be interested in receiving a newsletter (via email) sharing information on any new services that are being provided or future development opportunities? Yes No Would you be interested in joining our Patient Participation Group – a group of registered patients who meet a few times a year to help support the surgery in providing outstanding care and services to our patients? Yes No Please select which option(s) you would like to hear from us about: Newsletter Optional Support with Online Services Optional Patient Participation Group Sign Up Optional Select AllPlease confirm your age: Under 18 18-24 25-34 35-44 45-54 55-64 65-74 75-84 85 and Over If you have selected to hear from us please provide us with your Full Name, Date of Birth, email address and Contact Telephone Number Optional