Cancelled / Missed / Urgent Appointments
Routine Appointments
Pharmacy First
Need healthcare advice and treatment without an appointment? Go to your Pharmacy First
Pharmacy First allows patients to access FREE confidential advice and treatment for a number of conditions:
– Sinusitis
– Sore throat
– Earache (1 – 17 years)
– Infected insect bites (1 year and over)
– Impetigo (1 year and over)
– Uncomplicated UTI’s in women
– Shingles (18 years and over)
PATCHS
You can complete an online form called PATCHS, this will be sent to the GP and you will receive a response within two working days
The new online consultation service offers a secure, simple and flexible way for patients and carers to contact their GP practice.
Routine Face to Face & Telephone
Routine Face to Face Appointments
- You can book an appointment online via the NHS app or Patient Access, please click here to find out how to sign up Online Services – Wood Lane Medical Centre (woodlanesurgery.nhs.uk) Please note online bookable appointments will be released each day at 4pm.
- Alternatively, to book an appointment, please contact us via telephone on 01895 632 677
Non-urgent advice: Reminder
Due to time limitations our GPs may only be able to deal with one issue per appointment.
Routine Telephone Appointments
- In addition to face to face appointments, we also provide telephone consultations if you are unable/prefer not to come into the surgery, which many patients find very convenient.
- If you require a telephone consultation, please call the surgery at 01895 632677
- The receptionists will take your details and confirm the correct telephone number so that the Doctor can ring you back to discuss the nature of your problem. If the Doctor needs to see you in the surgery, they will give you an appointment to come in.
Hearing Difficulties | Chaperoning
Hearing Difficulties
For patients with hearing difficulties, you can contact the surgery using Relay UK, a free online App – please click the following link for more information:
https://www.relayuk.bt.com/
Chaperoning
A chaperone is an impartial observer during a consultation with a patient. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
If you would like to view our policy, please click the following link: Wood Lane Medical Centre | Our Documents
Home Visit / Out of of Hours / Extended Hours
Referral Information
Referrals
When you have been referred to a department via the GP, you may receive a referral letter containing details e.g. hospital and department you have been referred to. You can view information regarding to current referrals and/or hospital appointments via the NHS app:
You can also use the details provided on your referral letter to contact the booking office directly.
If you have not received a referral letter, you may have been referred to community and therefore you can contact us for an update via an admin PATCH or email.
Hillingdon Hospital Booking office: 01895 279 200