Appointments

Appointments

Find out how to manage your appointments and what other support is available to you

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Use the quick links below to jump straight to the information you are looking for:

Managing Your Appointments

Click the different headings below to get more information:

If you can’t make your appointment, please let us know as soon as possible. This helps us offer the slot to someone else.

You’ll get a text message before your appointment with a link to cancel.

If you can’t cancel using the link, call us on 01895 632 677. You’ll hear an automated option to check and cancel your appointment. You’ll need to enter your date of birth and call from the phone number we have on file.

When patients don’t show up and don’t cancel, it wastes time and stops others from getting help. Across the NHS, this adds up to over 1.2 million GP hours lost each year.

We work hard to make sure appointments are used well. If you miss an appointment without telling us, it’s marked as Did Not Attend (DNA). This can lead to longer waits and missed care.

Our team follows the rules in our DNA policy.

We offer same-day urgent appointments.

To request one, fill out a Blinx Online Consultation Form. A GP will review your form and decide what help you need. If you need to come in, our reception team will call you to book a time.

Routine Appointments

Get Notified

Get Notified for Appointments + More

  • We now use Total Triage to help manage appointments.
  • When you fill out a Blinx Online Consultation Form, a GP will review it. If they decide you need a routine appointment, you’ll get a text message with a link to book.
  • You can also use this link to cancel or reschedule your appointment.
  • If you use the NHS App, make sure notifications are turned on. This way, you’ll get reminders about appointments and updates from the practice or hospital.
Blinx Online Consultation

Pharmacy First

Need help with a minor health issue? You can get free advice and treatment from your local pharmacy — no appointment needed.

Pharmacy First allows patients to access FREE and confidential support for the following conditions:

– Sinusitis
– Sore throat
– Earache (ages 1 – 17 years)
– Infected insect bites (ages 1 year and over)
– Impetigo (ages 1 year and over)
– Uncomplicated urinary tract infections (UTI’s) in women
– Shingles (ages 18 years and over)

Just visit your pharmacy and ask for Pharmacy First.

Heidi Health AI – Supporting Your GP

Heidi Health AI

We’re introducing Heidi Health AI, a secure digital scribe tool that helps your GP during consultations. It listens in the background to create accurate notes, so your doctor can focus on you. This means more time for your questions and better attention to your care.

  • Improves accuracy – By handling note-taking, your GP can concentrate on listening and understanding your concerns.
  • Saves time and streamlines workflow – It reduces admin tasks, giving your GP more time to spend with you.
  • Data safety and privacy is ensured – Your information is protected under strict UK compliance standards.

Important to know:
Heidi Health AI does not make clinical decisions or give medical advice. Your GP is always responsible for your care. This software anonymises information provided, so your data remains secure.

Your Data Security and Privacy:

  • UK Compliance – Heidi Health follows the Data Protection Act, GDPR, and NHS standards to keep your data secure.
  • Local Data Hosting – All data is stored within the UK for maximum security and compliance.
  • Temporary Data Storage – Audio recordings used for generating notes are anonymised, processed and then deleted. They are never stored permanently.

Support During Your Appointment

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Hearing Difficulties

You can contact us using Relay UK, a free app that helps people with hearing or speech difficulties.

👉 https://www.relayuk.bt.com/

Chaperone Support

You can ask for a chaperone during your appointment. A chaperone is someone who stays with you during your consultation or examination to support you.

You can bring a family member or friend. If you prefer, we can provide a trained staff member as a formal chaperone.

If you would like to view our policy, please click the following link: Wood Lane Medical Centre | Our Documents

Getting Help Outside Regular Appointments

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Click the different headings below to get more information:

If you need a home visit, please call us before 10am.

A doctor will call you back to ask some questions and decide:

  • if a home visit is needed, or
  • if a phone call is more suitable.

We ask that only patients who are housebound request home visits. This is because doctors can see more patients at the surgery in the same time it takes to do one home visit.

Doctors also have better tools and access to your records at the surgery.

Please note: the doctor will decide if a home visit is appropriate.

If you need urgent medical help when we’re closed:

  • Call 999 for emergencies.
  • Call 111 or visit NHS 111 Online if it’s urgent but not an emergency.
  • If you are Deaf or have hearing difficulties and would like to use the NHS 111 phone service, please click the following link for more information: Other ways to contact NHS 111

We offer some appointments outside normal hours – in the evenings and at weekends.

These are provided by the Hillingdon Confederation, who support our practice and others in the area.

You can’t book these appointments yourself but may be offered an appointment by the practice. The appointment may take place at a local hub or another nearby surgery.

These appointments can include things like:

  • Face-to-face consultations
  • Telephone appointments
  • Blood tests
  • Other types of care, depending on your needs

If you need to cancel the appointment, please contact us and we can assist.

Eastcote Health Centre
Abbotsbury Gardens, Eastcote, HA5 1TG
Weekdays: 6.30pm-8.30pm
Saturday: 9am-5pm

Uxbridge Health Centre
George Street, Uxbridge, UB8 1UB
Weekdays: 6.30pm-8.30pm
Saturday: 9am-5pm
Sunday: 9am-1pm

Mead House
Mead House Lane, Hayes, UB4 8EW
Weekdays: 6.30pm-8.30pm
Saturday: 9am-5pm

Pembroke House
90 Pembroke Road, Ruislip, Middlesex, HA4 8NX

Referral Information

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Referrals

If your GP refers you to a hospital or clinic, you may get a referral letter. This letter will include details like the hospital name and department.

You can check your current referrals and hospital appointments using the NHS App.

If you haven’t received a referral letter, you may have been referred to a community service instead. In that case, you can contact us for an update by:

📞 Hillingdon Hospital Booking Office: 01895 279 200