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Complaints Procedure
We aim to give the best service to all our patients. If something goes wrong, you have the right to complain without discrimination and to receive a clear explanation of the outcome.
If you wish to make a formal complaint, please do so as soon as possible—ideally within a few days—so we can look into the matter quickly.
How to Make a Complaint
Please contact our Practice Manager, Nicola Falcon:
- Phone: 01895 632677
- Email: wlmc.patientenquiries@nhs.net
If You Prefer to Contact NHS England
You can also make a complaint directly to NHS England:
- Phone: 0300 311 22 33
- Email: england.contactus@nhs.net
- Post: NHS England, PO Box 16738, Redditch, B97 9PT
We aim to resolve complaints promptly and fairly.
How to Send Us Feedback/Compliment
If you have some positive feedback about your recent or past visit at the surgery, we would love to hear from you:
- Google Review: Leave us a google review by clicking here
- Email: wlmc.patientenquiries@nhs.net
- Friends & Family Form: Complete our Friends & Family form online by clicking here