What’s new?
We have listened to your feedback from our recent patient survey, the results highlighted a number of issues to us that we are working towards changing to improve your access to the surgery. We understand that the waiting times on the phone can feel frustrating and the huge demand for appointments when there is none available can be disheartening. So we want our patient’s to know that we have listened and will be switching to Total Triage as well as introducing our new online consultation system Blinx PACO GP.
What is Total Triage?
Total Triage will mean that our online consultation system will be open throughout the entire working day, and each consultation will be reviewed by a GP who will respond/signpost as necessary – no more waiting in the telephone queue! This means that the reception team will no longer be booking GP appointments directly, but instead be available to do the consultation with you if you need assistance – all consultations will go into the same ‘triage’ clinic to be reviewed.
Why Blinx PACO GP?
We have decided to transition to using Blinx PACO GP to help streamline and improve patient access to GP services which will also enhance efficiency behind the scenes.
- User friendly: no more logins, instead you will use your NHS number and date of birth to submit a consultation
- Tailored questions: we can now tailor forms to ask the questions we need to ask in consultation requests
- Streamline: everything in one place
Non-urgent advice: NHS Number
Your NHS number can be accessed via your NHS account.
Or alternatively, you can get this via visiting the following website ‘Find your NHS number’
Please see video below showing the patient journey with BLINX, new and updated videos will follow: